Refund & Returns Policy

Last Updated: 05/10/2024

At Block Blue Light Now, we want you to be fully satisfied with your purchase. If you are not completely happy with your Blue Light Blocking Glasses, we offer a straightforward return and refund process to ensure your experience with us is positive and hassle-free. Please review the following policy to understand how returns and refunds are handled on our website, BlockBlueLightNow.com.

1. Eligibility for Returns

You may return a product for a refund or exchange if the following conditions are met:

  • The product must be in its original, unused condition.
  • The return request must be initiated within 30 days of the delivery date.
  • The product must be returned in its original packaging with all accessories, manuals, and documentation.
  • Products that are damaged due to misuse, neglect, or accidental damage are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at NateBatiste7@outlook.com with your order number, reason for return, and details of the product(s) you wish to return.
  2. Our support team will provide you with instructions on how and where to send the item back. We will also issue you a Return Merchandise Authorization (RMA) number. Please ensure the RMA number is clearly marked on the return package.
  3. Once you have received the RMA, ship the product to the following address:Block Blue Light Now
    16/62A Wheeler Road, Hamilton Hill 61663

Note: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. Return Shipping Costs

  • You are responsible for paying the shipping costs associated with returning your item, unless the return is due to a defective or incorrect product.
  • In cases of a defective or incorrect product, please contact us at NateBatiste7@outlook.com, and we will provide further instructions on how to return the product at no cost to you.

4. Refund Process

Once we receive your returned product, we will:

  • Inspect the item to ensure it meets our return eligibility criteria.
  • Notify you via email of the approval or rejection of your refund within 5 business days of receiving the return.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7–10 business days. Please note that depending on your payment provider, it may take additional time for the refund to be fully processed and reflect in your account.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Products purchased on final sale or with a discount exceeding 50%
  • Items damaged due to misuse or accident
  • Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at NateBatiste7@outlook.com. You will need to return the original item first (following the steps outlined in “How to Initiate a Return”), and once we receive the item, we will send out the exchange at no extra cost to you.

7. Restocking Fees

We do not charge any restocking fees for returns that meet our eligibility requirements. However, if an item is returned in a condition that does not meet our return criteria, we reserve the right to charge a restocking fee of up to 15% of the purchase price or reject the return altogether.

8. Late or Missing Refunds

If you have not received a refund within the expected timeframe, we recommend checking the following:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you’ve done all of this and still have not received your refund, please contact us at NateBatiste7@outlook.com.

9. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at NateBatiste7@outlook.com with details of the issue and, if possible, photos of the damaged or defective item. We will work with you to either provide a replacement or issue a refund.

10. Cancellations

You may cancel your order for a full refund before the product is shipped. If the product has already been shipped, you will need to follow the return process once the item is delivered.

11. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact us:

This Refund and Returns Policy ensures transparency and fairness for both our customers and our business. We aim to process returns and refunds as quickly as possible and appreciate your understanding.